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Outsourcing but not offshoring solutions for the travel Industry

Unrivalled experience in successfully providing contact centre sales and services to reputable travel businesses, from large tour operators, OTA’s, Hotels and Tourist Boards to small ‘new to travel’ brands.

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Our agile solutions will allow you to enter new markets, drive new business or simply give you the flexibility to scale efficiently and adjust your cost structure. TSN provide experience and expertise in any area and level of support you may require.

  • All agents are native English speakers

  • Experienced travel professionals

  • Highly recommended

  • Multi-channel expertise

TSN’s primary business is providing a virtual call centre servicing clients customers; it does not have in-house competing business activities.

Your customer and your brand is our priority.

TSN’s primary business is providing a virtual call centre servicing clients customers; it does not have in-house competing business activities. Your customer and your brand is our priority.

Telephone Sales and Booking Administration

Email, Social and Live Chat

Pre and Post Departure Services

Airplane Over Containers

Disaster Recovery

The TSN Advantage

  • Extensive expertise in delivering comprehensive fulfilment services.

  • Extensive, longstanding experience across all sectors and levels of the travel industry.

  • Profound understanding of multi-channel customer service environments.

  • Adherence to PCI DSS compliance standards.

  • Full ABTA membership and ATOL bonding, ensuring full client protection where required.

  • Demonstrated track record of consistently surpassing service level agreements (SLAs) with all clients.

  • Analytical reporting

  • Proven success in increasing revenue per customer contact and enhancing sales conversion rates.

  • Demonstrated capability to adapt to fluctuating business cycles effectively.

  • Proven ability in crisis management and disaster recovery

  • TSN focuses exclusively on fulfilling client requirements without developing its own in-house brand.

  • Sales agents experienced in native language sales and service.

  • Expertise in both English and European markets and languages.

 
At TSN, we prioritise your customers above all else. 

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Trust our passionate and dedicated Virtual Call Centre to handle your needs, managing high customer expectations with precision to ensure no valuable touchpoint goes unnoticed.

 

Outsource to TSN and experience seamless customer care that exceeds expectations, delivers satisfaction, and builds lasting relationships.

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