Outsourcing but not offshoring solutions for the travel Industry

Unrivalled experience in successfully providing contact centre sales and services to reputable travel businesses, from large tour operators, OTA’s, Hotels and Tourist Boards to small ‘new to travel’ brands.

Our agile solutions will allow you to enter new markets, drive new business or simply give you the flexibility to scale efficiently and adjust your cost structure. TSN provide experience and expertise in any area and level of support you may require.

Travel Solutions Network

TSN’s primary business is providing a virtual call centre servicing clients customers; it does not have in-house competing business activities. Your customer and your brand is our priority.

Telephone Sales

Email, Social and Live Chat

Booking Administration

Pre and Post Departure Services

Disaster Recovery

Extensive expertise in delivering comprehensive fulfilment services.

Extensive, longstanding experience across all sectors and levels of the travel industry.

Profound understanding of multi-channel customer service environments.

Adherence to PCI DSS compliance standards.

Full ABTA membership and ATOL bonding, ensuring full client protection where required.

Demonstrated track record of consistently surpassing service level agreements (SLAs) with all clients.

Analytical reporting

Proven success in increasing revenue per customer contact and enhancing sales conversion rates.

Demonstrated capability to adapt to fluctuating business cycles effectively.

Proven ability in crisis management and disaster recovery

TSN focuses exclusively on fulfilling client requirements without developing its own in-house brand.

Sales agents experienced in native language sales and service.

Expertise in both English and European markets and languages.