Travel Solutions Network (TSN) is a privately owned UK-based limited company with a proven track record of providing non-risk outsourced solutions specifically for the travel industry across the UK and Europe.
We are currently successfully providing services to a number of reputable travel businesses, from large tour operators and OTA’s, Tourist Boards and Hotel Groups to small ‘new to travel’ brands.
TSN drives quality of service and boosts productivity while delivering added value interactions through its team of high-calibre, travel industry experienced customer and sales-focused travel agents within our virtual contact centre.
Understanding your business pain points and the importance of your customer contacts, TSN is focused on bringing you a seamlessly integrated, agile, and fully scalable solution.
TSN’s primary business is providing a virtual contact centre servicing clients customers; it does not have in-house competing business activities. TSN is a business with a reputation for delivering trusted service with a hands-on proactive leadership and management team that provides a variety of solutions, from simply backing up your existing call flow or providing a comprehensive multi-channel service to a full end-to-end travel solution. The customer journey and experience are at the forefront of all activity.
Extensive expertise in delivering comprehensive fulfilment services.
Extensive, longstanding experience across all sectors and levels of the travel industry.
Profound understanding of multi-channel customer service environments.
Adherence to PCI DSS compliance standards.
Full ABTA membership and ATOL bonding, ensuring full client protection where required.
Demonstrated track record of consistently surpassing service level agreements (SLAs) with all clients.
Analytical reporting
Proven success in increasing revenue per customer contact and enhancing sales conversion rates.
Demonstrated capability to adapt to fluctuating business cycles effectively.
Proven ability in crisis management and disaster recovery
TSN focuses exclusively on fulfilling client requirements without developing its own in-house brand.
Sales agents experienced in native language sales and service.
Expertise in both English and European markets and languages.
