Travel Solutions Network are here to support business’s in simply backing up their existing call flows or providing a comprehensive full contact centre with a full end-to-end travel solution using our team of experienced travel experts.
We understand the pain points and how important your customer is and the challenges that you face, due to our unrivalled experience in all aspects of the Travel Industry and in providing outsourced services on a global scale. We are passionate about bringing you seamless integrated and scalable solutions. Outsourcing with TSN ensures your customers high level of expectations and service are met, whilst ensuring you do not miss a valuable customer touchpoint.
Equipped with an extensive toolbox, we believe whatever the size of your business or the challenges you face we can tailor-make the right solution for your business requirements. Our agile solutions will allow you to enter new markets, drive new business or simply give you the flexibility to manage and adjust your cost structure. Providing experience and expertise in any area and level of support you may require.
- Expertise in handling telephone sales overflow or operating as a fully equipped contact centre.
- Efficient management of email responses, live chat, and social media interactions.
- Comprehensive customer service solutions for both pre and post departure needs.
- Proactive disaster recovery assistance to ensure seamless operations during crises.
- Capable of integrating with client technology or providing a fully managed end-to-end travel solution. This includes supplier contracts, product management, technology integration, merchant services, and compliance with travel licensing requirements such as ABTA and ATOL.
Hours of operation
TSN operates services from 9:00am through 9:00pm on business days throughout the year and from 10:00am until 4:00pm on Saturdays, Sundays, and bank holidays. The standard hours of operation can be expanded upon should it be required or the market dictates.
IT & Telephony
TSN employs a cloud-based telephony system, offering flexibility in call management. Calls can be hosted entirely on the TSN system or directed through designated Direct Dial-In (DDI) numbers customised to meet clients’ branding and marketing specifications. Key features of TSN’s telephony system include:
- Each TSN sales agent has a unique login and greets each contact with the appropriate client-specific greeting.
- All calls are recorded and encrypted to ensure data security and compliance.
- Calls can be monitored in real-time by TSN management and the training team to maintain service quality and adherence to protocols.
- Detailed Management Information (MI) reports are provided daily, offering insights into performance metrics and customer interactions.
- Customer-facing numbers can be assigned as needed to facilitate direct client interaction and service continuity.
- This setup underscores TSN’s commitment to leveraging technology for seamless communication, rigorous monitoring, and delivering personalised service experiences tailored to client needs.
- Telephony routing can be seamlessly ported between systems.
- TSN has extensive experience with multiple travel systems. Our agents can access the clients’ booking platforms or utilise TSN’s, depending on whether you are using TSN’s licensing and merchant services.
